Refund policy

At Grace & Grit Athletics, we take pride in creating custom products designed specifically for our customers. Because many of our items are personalized and made to order, please review our return and refund policy carefully.

Custom and Personalized Items

Due to the custom nature of our products, all sales are final on personalized, custom-designed, team, school, organization, and made-to-order items.

This includes, but is not limited to:

Custom Apparel
Team Shirts
Team Store Orders
Personalized Tumblers
Yard Flags
Keychains
Coasters
Mouse Pads
Custom Gifts and Accessories

We cannot accept returns or exchanges for:

Incorrect sizes selected by the customer
Customer-approved design errors
Changes of mind after production has begun

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery or pickup.

Please include:

Your order number
A description of the issue
Clear photos of the product

If the issue is determined to be a production defect, Grace & Grit Athletics will replace the item or issue a refund at our discretion.

Order Cancellations

Orders may be canceled within 24 hours of purchase unless production has already begun.

Once production has started, orders cannot be canceled.

Local Pickup Orders

Customers are responsible for arranging pickup of local pickup orders within a reasonable time after notification that the order is complete.

Contact Information

For questions regarding returns or refunds, please contact:

Grace & Grit Athletics LLC
926 Izaak Walton Rd
Amherst, VA 24521
Email: graceandgritathletics@gmail.com